Keep Working, TU

Technology resources, services & equipment to enable the TU workforce — no matter where you may be.

Get Help

Phone: 918-631-3500
Email: help@utulsa.edu
Web: utulsa.edu/it

In the event that normal operations are disrupted due to prolonged campus or building closures, you may find it necessary to work from off campus. We provide a variety of services to connect you with colleagues and students remotely so that work and learning can continue uninterrupted.

PREPARATION


It is important for you to test your equipment setup at your remote worksite, and also test access to the campus resources you will need.

  • Laptop/Desktop Computer – university owned or personal computer
  • Internet – you will need broadband internet service to work remotely. If your role is essential, check your internet speed by visiting Google.com, search internet speed test, then click Run Test. If you are in the ‘low’ zone, try to tether your computer to your smartphone and/or check out this FCC page on COVID19-specific vendor options for low/no cost (https://www.fcc.gov/keep-americans-connected).
  • Microphone – you may have one built into your computer, or you may use an external device such as a headset or USB microphone.
  • Speakers/Headphones – consider using headphones to reduce echo if you experience feedback during the call.
  • Webcam – you may already have a webcam built into your laptop, but you can also use an external USB camera for video conferencing for either desktop/laptop computers.
  • Work Securely – maintaining a secure working environment at home can be challenging, make sure that you are staying safe.


CONNECT TU LAPTOP/DEVICE

If you have received a TU issued laptop or computing device “on the fly” to support remote work, make sure you log in to the device first on-campus. This registers you to our network and allows us to support you remotely.

The same applies to the VPN, you will need to install the VPN while the device is on-campus.


Get Help

If you have any questions, please contact the help desk at help@utulsa.edu or 918-631-3500.

View the full list of technical support guides on the IT website.


Multi-Factor Authentication (MFA)

We’ve recently enabled MFA at TU. Login requires a combination of your username, your password, and a mobile device or phone.
View MFA Help Information

Connect

You’ll need to utilize a VPN to connect to the campus network allowing you access to the various systems and applications you may need to do your work from home.

VPN is required for remote access to Colleague, Image Now, Informer, SharedSpace, X-Drive

Some users may be able to connect to their office computers from off-campus using remote desktop.

Remote Desktop is required for remote access to Entrinsik Informer and Image Now.


VPN – A virtual private network (VPN) allows you to create a secure connection from your computer to TU over a public network while working remotely.

Remote Desktop – RDP allows you to connect your personal computer to a remote (your office) computer.


Setup Guides

Access

These tools connect you remotely with your colleagues so your work can continue uninterrupted.

Microsoft Teams combines online meeting technology with chat, file storage, and collaboration. Get started with Teams using your web browser or download the Teams app.

Phone and voicemail are accessible from off-campus using Teams or Skype for Business.

File Storage is available via OneDrive, SharedSpace, Sharepoint, X-Drive, and MS Teams.

Office365 provides access to the full suite of Microsoft applications including Outlook, Word, Excel, Powerpoint, OneNote, etc.


The Department of Information Technology supports a wide-variety of applications and tools. View the complete list of TU Applications

Acclimate

As we transition to online courses and remote work it’s important to recognize the shift in how we communicate and collaborate.

Join the TEAM – move face-to-face meetings to Microsoft Teams online meetings. Use your webcam, faces and reactions with video helps everyone stay engaged and focused.

Workspace setup – setup a workspace as “your office,” it will help you separate your work life from your home life.

Stay engaged – we have several tools for collaboration, some users may prefer to chat in MS Teams – others may wish to use email or text. Find what works best for your area, too many competing tools creates confusion.

Find the balance – set boundaries for others to know when you are working or have stepped away.


For more information about techniques to help you be successful as a remote worker view the Educause Guide to Transitioning to Remote Work

GET HELP

HELP DESK

If you need support or have questions about any of the support or services provided by Information Technology at TU, please contact the help desk at help@utulsa.edu or 918-631-3500.

IT staff are actively responding to tickets during normal business hours.

Monday-Friday | 8:00 a.m. – 5:00 p.m.

If you should require help after-hours, please submit this form or email help@utulsa.edu to open a support ticket.

STAY INFORMED

Read the latest news and updates from IT


QUESTION OF THE DAY

Q: How do I map Shared Space remotely?

A: Click here for detailed instructions.


View the full list of support services